Customer problem
I received a delivery text asking me to pay, confirm details or click a tracking link.
Medium, high if details were entered
Do now
- Check tracking on the courier's official website.
- Delete or report the suspicious message.
- Contact your bank if card details were entered.
Do not do
- Do not pay through the text link.
- Do not enter card details or verification codes.
- Do not install apps from delivery text links.
TECHHELP can help with
- Check your phone for suspicious links/apps.
- Guide safe reset options if you installed anything.
- Help secure account settings.
TECHHELP cannot do
We cannot confirm every parcel delivery or recover scam payments. Use the official courier or bank for those checks.
Fake delivery texts are common because people often expect parcels. They may ask for a small customs or redelivery fee, card details, verification codes or app installation.
- Check tracking directly on the courier official website.
- Do not use links from unexpected text messages.
- Look for pressure, odd payment requests and spelling mistakes.
- Do not share one-time banking or account codes.
- Contact your bank if card details were entered.
If you entered bank details: contact your bank immediately. TECHHELP can check your device, but the bank handles account and payment protection.
