Privacy Policy

Online Policy:

Our website address is: https://techhelp.ie.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Instore Privacy Policy :

What type of information do we collect?

We collect information from you when you subscribe to our newsletter, fill out a form when ordering, or submitting a contact or repair form on our website, as appropriate, you may be asked to provide personal details such as name, e-mail address, postal address, phone number or credit card information as needed.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• • To process transactions: e.g. making an online payment, or contact you for your query, booking, warranty record checks .
  •  Correspondence:
  • If you complete a Contact Form on the website seeking information, you will be given a choice to opt in our out to be added to our mailing list. We will respond to your enquiry but you will only be added to our database if you choose.
  • To improve our website: we continually strive to improve our website based on the information and feedback we receive from you. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each mailing.

How do we protect your information?

We implement a variety of security measures to maintain & safeguard your personal information when you place an order or access your personal information.

We use Square  as our Payment gateway, We do not see or store your card details when you make an online transaction.

We are and we will continue to take, all reasonable steps (which includes relevant technical and organisational measures) to guarantee the safety of the data you provide to us and we will only use the data for the intended purpose.

However, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet will be 100% secure.

• • Our mailing list is only visible to administrators or our Email Marketing software and is not shared with any other organisations.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile anonymous data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This website uses Google Analytics to gather anonymous statistics about visitors to the site and which pages are visited.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. Our Content Management System also uses cookies for its normal functions.

Do we disclose any information to outside parties?

We do not sell, trade, share or otherwise transfer to outside parties your personally identifiable information.

We may  release your personal data to protect against fraud, where compliance with legal requirements is a necessity. We also reserve the right to enforce our site policies in order to protect our rights and the rights of other individuals in a manner that is safe and compliant with the law.

Updating, verifying and deleting personal data

You may inform us by email or post of any changes in relation to your personal data, and in accordance with our obligations under the Data Protection Act, we will update or delete your personal data accordingly.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our website, you consent to our website’s privacy policy (this page).

Changes to our Privacy Policy

We reserve the right to make changes to our web privacy policy at anytime without prior consultation; these changes will be posted on this page together with Privacy Policy modification date.

Dated: 01 April 2026