These terms and conditions constitute a legally binding agreement between you and EK OM TECH SOLUTIONS LTD, trading as “Techhelp.” By booking any service or by accessing, browsing, or otherwise using this website or the server on which it is hosted, you acknowledge that you have read, understood, and agree to be bound by the terms set out below, and that you will comply with all applicable laws and regulations.
1. Authorization
The client authorises Techhelp to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. Minimum evaluation fee is €35 and no work beyond this evaluation will be charged without explicit client approval.
2. Diagnosis Report
Diagnosis will only be completed in relation to the problem or fault described by the customer and is only valid for that time. It is the customer’s responsibility to describe all faults they wish to have diagnosed. No other faults will be diagnosed unless they are obvious to our engineers, and this remains at our discretion.
3. Service Agreement
Techhelp staff may install software where provided, requested or required for efficient running of your machine, including software licensed to the public under the GPL (General Public License). It remains the customer’s responsibility to keep their software licensed. Techhelp does not charge for the cost of such software, but for time spent working on the device.
Please note:
- We do not accept responsibility for accessories left with devices unless specifically requested. This includes chargers, bags, leads, covers, SIM cards, memory cards, drives and controllers.
- Techhelp has no liability for any device or belongings left on our premises without booking.
- Physically damaged machines cannot be returned to factory condition.
- If there is a problem with a service offered to you, please contact info@techhelp.ie and we will work to remedy the issue as quickly as possible.
4. Data Backup and Liability Policy
We can assist customers with data backup wherever possible. Please ask a staff member in advance about any data backup needs. Data backup is a paid service and must be agreed in advance.
Other than the above, it is the customer’s responsibility to back up their data, software and information stored on discs or drives before booking a repair. Techhelp will not be held liable for damage, loss of data, loss of revenue or profits, or any special, incidental, contingent or consequential damages before, during or after service, even if Techhelp has been advised of the possibility of damage or loss.
For the avoidance of doubt, Techhelp has no liability of any kind for data loss or damage incurred in any circumstances whatsoever.
Important: Data transfer service only includes data stored in the customer user folder and folders within it, such as Desktop, Pictures, Documents, Videos and Downloads. If data is stored outside this location, please inform a staff member well in advance.
Techhelp staff are unable and will not transfer content that falls under piracy, copyright or licensing restrictions. This includes music, movies and programs, but is not limited to those examples.
5. Confidentiality
Techhelp agrees not to disclose information or data files supplied with, stored on or recovered from client equipment except to employees or agents of Techhelp subject to confidentiality obligations, or as required by law. Please also read our privacy policy.
6. No Fix, No Fee Policy
Our No Fix, No Fee policy means that if the technician is unable to diagnose your problem or does not have the knowledge or skill to repair the problem, you do not have to pay. If the engineer provides a diagnosis of a failed component or is able to resolve or affect the repair, but is prevented from doing so by the customer choosing not to proceed, the customer will be charged a diagnosis fee.
7. Legal Rights, Unclaimed and Abandoned Goods Policy
The client is the legal owner and authorised representative of the property, data and components contained in the device sent to Techhelp.
7a. Goods Not Collected After 30 Days
If goods are not collected or claimed within 30 days, a €20 per week storage charge will apply.
7b. Goods Not Collected After 3 Months
Any goods not claimed or collected within 3 months may be disposed of and will no longer be available for collection. At this point Techhelp shall have no liability of any kind to the client or any third party.