We do not sell your details
Customer contact details and repair information are not sold. Trusted service providers may be used only where needed for repair, payment, booking, courier, hosting, support or legal purposes.
Data Safety & GDPR
Your device should be repaired — not inspected.
TECHHELP handles repairs with a privacy-first, GDPR-aware process. We do not sell customer information, we do not browse personal files during standard repairs, and we ask before any data recovery, transfer or software work.
This page explains our customer-facing repair privacy approach. It should be read together with our Privacy Policy, Terms and Warranty information.
GDPR-aware processBuilt around transparency, data minimisation and secure handling.
Hardware-first repairMost screen, battery and charging repairs do not need account access.
Quote before workData recovery or transfer work is treated separately and agreed first.
Clear privacy linksPrivacy Policy, terms and repair notes remain easy to access.
What we will not do
Clear boundaries customers can understand.
Our wording is direct without risky overpromising. Some exceptions may apply where testing, data recovery, software restore, courier, payment, booking or legal obligations are involved.
We do not inspect private content
We do not browse photos, messages, banking apps, passwords, documents or work files during normal hardware repair.
We do not move files without approval
We do not copy, transfer, export or recover personal files unless you request that service and approve the scope.
Data recovery is separate
Liquid damage, software restore and data recovery can involve personal data. These jobs are handled as separate approved services.
Business devices can be scoped
For schools and businesses, we can record asset references, approved contacts, VAT invoice details and written repair scope notes.
Security is part of the repair process
We keep handling practical and purpose-limited: diagnose the fault, quote the job, repair where approved, test and return the device.
PIN & password
Why we may ask for your PIN or password.
Most of the time we do not need your PIN or password. Some repairs, however, need limited access so we can properly confirm that the repair was successful before handing the device back.
To test the repair resultWe may need to check touch, display, charging, camera, speaker, Wi‑Fi, sensors or other repair-related functions.
To calibrate or program partsSome replacement parts need device recognition, calibration or software confirmation so the part works correctly.
System settings onlyAccess is used for relevant system settings or software options only — not for personal photos, messages, documents, apps or account content.
Ask us about alternativesIf you are not comfortable sharing access, speak to us before repair. In some cases we can test with you present or agree a limited testing plan.
Repair workflow
Privacy is built into the repair path.
The repair path is designed around purpose-limited handling: check the device, explain the quote, complete approved work, test the result and return the device with clear notes.
1
Minimum details only
We collect what is needed to identify the repair, contact you and manage the job.
2
Hardware checked first
Screen, battery, charging, display and board-level faults are checked without browsing personal content.
3
Approval before data work
If data recovery, software restore or transfer work is needed, we stop, explain the scope and ask first.
4
Return and close
Your device is returned with repair notes, warranty information and the agreed receipt or invoice.
Before bringing a device in
- Back up your device where possible.
- Remove accessories, SIM cards or memory cards if not needed.
- You can keep the device locked for most hardware repairs.
- Tell us if the device contains business, school or sensitive data.
Clear repair scope for organisations
- Approved contact and job reference can be recorded.
- Asset tag or serial number can be included.
- VAT invoice and repair notes are available.
- Written handling requirements can be discussed before work begins.
GDPR-aware, not overclaimed.
We describe our process as GDPR-aware and privacy-first. We avoid claims such as “GDPR certified” unless formal certification and documentation exist.
View Privacy Policy
FAQ
Privacy questions, answered clearly.
Useful answers for customers worried about device data, PINs, passwords, data recovery or business devices.
Do you sell customer information?
No. TECHHELP does not sell customer information. We use repair and contact details only to provide the requested service, manage payment and records, contact you about the job and meet legal or business obligations.
Will you look through my photos, messages or apps?
No. For standard repairs, we do not browse personal files, photos, messages, banking apps, work documents, passwords or account content. If a separate data recovery, transfer or software service is needed, we explain it and ask for approval first.
Why might you ask for my PIN or password?
Most of the time we do not need your PIN or password. Some repairs need limited access to confirm the repair was successful, test the effectiveness of the repair, or calibrate/program a replacement part so it is properly recognised by your device. When that happens, we use it only for the relevant system settings or software options — not to browse personal files, photos, messages, apps or account content.
Do you transfer or recover data without permission?
No. We do not copy, transfer, export or recover personal data unless you specifically request that service and approve the scope. Data recovery, software restore and transfer work are treated separately from normal hardware repairs.
Should I back up my device before repair?
Yes, where possible. Hardware repair can involve risk, especially with liquid damage, no-power faults, storage faults or devices previously repaired elsewhere. We recommend backing up important data before booking a repair whenever the device allows it.
How are business or school devices handled?
For business and school devices, we can work with approved contacts, asset references, VAT invoices and written scope notes. Tell us if a device contains sensitive business, school or regulated information before repair begins.
Need a repair but worried about data?
Send photos of the fault or call TECHHELP before bringing the device in. We will explain what access is needed, if any, before the repair starts.
No data selling. No browsing personal files. Permission before data recovery, transfer or software work.