Loading ...

Business Terms

Terms & Conditions

The following are terms of a legal agreement between you and Techhelp and its associated companies. By booking a service or by accessing, browsing, and/or using anything on this site and the server it’s hosted on, you acknowledge that you agree to be bound by the terms below and to comply with all applicable laws and regulations.

1. Authorization

The client authorises Techhelp to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing.

The evaluation fee is €20 for windows machines & €35 for Apple machine’s and no work beyond this evaluation will be charged without explicit client approval.

Water damage and Non-operating devices will be charged €20 – €35 as an evaluation fee.

2. Diagnosis Report

Diagnosis will only be completed to the direction of the problem or fault been described by the customer and only valid for that time. It is the customer’s responsibility to describe all faults they wish diagnose as no other faults will be diagnosed unless they are obvious to our engineers and this remains at our discretion.

3. Service Agreement

Techhelp staffs install software whether provided, requested or required for a efficient running of your machine. Techhelp only installs trial versions of paid software or software that is licensed to the public under the GPL (General Public License). Techhelp does not charge for the cost of software, We only charge for our time. In all circumstances its the customers’ responsibility to keep their software Licensed.

Please note:

  • We don’t accept any accessories i.e.(Charger, Bag, Leads, Covers, Sim-card, Memory cards, Drives, Controllers) for device left in unless asked to do so and we don’t accept any liability of missing of any of those either.
  • Techhelp has no liability for any device left on our premises without booking. (i.e.. holding device for a short period of time, Memory cards, USB, documents lefts in the printing device, charging etc)

Please Note: Physically damaged machines can not be returned to factory condition. If there is a problem with our service to you, please let us know by email or phone and we will work our best to remedy the problem as quickly as we can.

4. Data backup and liability policy

We can assist our customers with data backup wherever possible. Please ask a staff member in advance about your doubts or needs regarding data backup, this is a paid service and to be agreed in advance.

Other than above its customer’s responsibility to backup their data, software, information stored on discs or drives before booking a repair. In no event will Techhelp be held liable for any damage, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however, caused, before, during or after service even if Techhelp has been advised of the possibility of damages or loss to persons or property. For the avoidance of doubt, Techhelp has no liability of any kind for data loss or damage incurred in any circumstances whatsoever.

5. Confidentiality

Techhelp agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Techhelp subject to confidentiality agreements or as required by law. Please also read our privacy policy.

6. No Fix, No Fee Policy

Our No Fix, No Fee policy means –

If the Technician is unable to diagnose your problem or does not have the knowledge or skill to repair the problem. you don’t have to pay.

But If the engineer provides the diagnosis of a failed component or able to resolve the problem or affect the repair, but is only prevented from doing so by the customer requesting not to proceed with the work, customer will be charged a diagnosis fee.

7. Legal rights, unclaimed and abandoned Goods policy.

The client is legal owner and authorised representative of the property, data and components contained therein sent to Techhelp

  7a. Goods not collected until 30 days. 

 if any goods not collected/ claimed within 30 days will be charged €20 per week storage charge . 

 7b. Goods not collected until 3 months. 

 Any goods not claimed/ collected within 3 month will be disposed off and no longer will be available for collection at this point Techhelp shall have no liability of any kind to the client or any third party.  

8. Return and Refund Policy (goods only, not applied to services).

You may return your unwanted item within 14 days of receipt provided item is unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. 

 No Returns will be accepted for refund or exchange if; 
  1. For customers benefit and for reasons of product integrity and hygiene, we cannot offer refunds or exchanges, unless product is faulty. 
  2. Product sold is opened, used, packaging damaged, missing items.
  3. Software, Games, Videos are non-refundable and non-returnable.
  4. Special or custom order Placed by customer.

  TECHHELP is not obliged to give refunds or credit notes under the below circumstances.

  • If an item is not deemed faulty following inspection. 
  • You bought the item knowing that it wasn’t fit for what you wanted it to do or changed your mind.
  • You broke or damaged the product.

All the above does not affect your statutory rights and is in compliance with Sale of Goods and Supply of Services Act, 1980.

Proof of purchase is required for return or refund request, all refund will be made by same mode as  initial payment was made

9. Warranty coverage;

   9a. New goods warranty:

  • All New goods sold in Store or Online by Techhelp are covered by their Manufacturers warranties only. Techhelp as a seller of products makes no claim of providing any kind of warranties themselves expect passing Manufacturer warranties to buyer.

Due to data privacy, legal ownership and GDPR obligation, Techhelp no longer can deal with Manufacturer’s on the behalf of customers for their claims. we can always assist or help customers where possible with all the info needed for their claims. 

    Refurbished goods warranty:

  • All used and refurbished goods sold with minimum 3 months Techhelp warranty unless otherwise stated.

Repair service warranty:

Warranty claims are only be processed and approved by our repair centre technicians after inspection , Techhelp reserved the right to determine the cause and nature of the fault, Warranties are limited to supplied parts & service only that have been paid off. 

  • All New Genuine, OEM, Premium Tag parts sold/ installed by Techhelp holds 1-year warranty.
  • All replacement grade or generic parts sold/ installed by Techhelp holds 3 months warranty only.
  • All Software repair holds 30 days warranty and Hardware repairs hold 3 months warranty.

9b. Not Covered by warranty

  • Any accidental damage, damage due to physical drops or shocks, dents or bents, breakage or cracks, spillage damage, screen bleed or lcd pressure damage( i.e. shown in picture below) not covered by our warranties and voids all warranties. 
  • Water damaged devices.
  • Tampering with the device or parts supplied or third party interference.
  • Faults with other parts or functions of the device, except the function we repaired not covered under warranty.
  • Damage  resulting from attempted repairs by the customer or any third party or any human damage void all warranties
  • Damage from wear and tear will not be covered, applies to all products specially to charging ports & accessories.
  • Software issues are unrelated to the repair done by Techhelp.
  • Any data loss as a result of the repair, to avoid any confusion data is not covered under any warranty in any cases.
  • Changes to your device’s configuration as a result of hardware or software repair.

 

 

broken screen